Pertanyaan Umum

Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay and Afterpay.

Retail prices on our Australian site include GST. Trade account prices are shown ex GST, and GST is added at checkout.

Usually, yes, as long as it hasn't shipped. Contact us as soon as possible with your order number.

We'll do our best to change the delivery address or items, or cancel the order, before it's dispatched. Most orders ship the same business day, so the sooner you let us know the better. Once an order has shipped it can't be changed, but you may be able to return it under our 60-day returns policy. Change-of-mind returns must be unused and still sealed, you pay the return postage, and some items can't be returned.

Yes. We email you a tax invoice for your order, showing the GST.

If you need another copy, contact us with your order number.

Some hardware is only sold in a minimum quantity or in multiples, such as screws in lots of 100.

The product page shows the rule under the quantity box, for example "Minimum order: 30" or "Sold in multiples of 100". Orders need to meet it, and your cart will flag any item that doesn't. If you need fewer for a repair, contact us and we'll see what we can do.

Most electrical wire is sold by the metre. If the price on the product page shows "/m", the quantity you choose is the number of metres.

Those pages also show the price per foot, and update the length and line total as you change the quantity. Some cable, such as coax, is priced per foot or per length instead. Check the product title and description before you order, or contact us if you're not sure. Safety wire is sold by weight, in 1 lb spools. Its product page shows the approximate length of each spool where the manufacturer publishes it.

Yes. Digital gift cards come in amounts from $10 to $1,000 and can be used on anything in our store.

They're delivered by email, straight away or on a date and time you choose. Buy a gift card or read the gift card policy.

Yes. Standard shipping is free on Australian orders of $199 or more.

Trade accounts get free standard shipping on orders of $1,000 or more, including GST. Express isn't included: if you choose Express at checkout, you pay the Express rate. Some discount codes can't be combined with free shipping; if you use a code, checkout shows whether shipping is charged before you pay. Below the threshold, shipping is calculated at checkout from the weight of your order and where it ships from, starting at $9.99. Free shipping doesn't apply to international orders. See all shipping rates.

Most in-stock items ship the same business day if you order before the cut-off shown on the product page.

Our main warehouse's cut-off is 3pm AEST, Monday to Friday. Items from our other warehouses have their own cut-off or dispatch time, which depends on the product: see the product page for details.

Orders placed after the cut-off, on a weekend or on a public holiday ship the next business day. During a holiday closure, such as the Christmas break, some items take longer, and their product page shows the date they'll ship.

Standard delivery usually takes 2 to 6 business days after dispatch to capital cities and major towns. Allow longer for regional and remote areas.

• Standard (Australia Post): usually 2 to 6 business days to capital cities and major towns
• Express (Australia Post): usually 1 to 3 business days to metro areas
• Items marked "Dispatched within 1 business day" travel by TNT Road Express, tracked door to door

Most product pages have a delivery estimator that gives a date for your postcode, and so does our shipping page.

We ship from more than one warehouse, so items from different warehouses are sent as separate parcels.

A large order may also be packed into several cartons in the same consignment, and larger orders may travel with TNT instead of Australia Post. You'll get tracking for each shipment. Cartons in the same consignment share one tracking number and can arrive separately. If you're missing an item and haven't received tracking for it, contact us with your order number.

Use the tracking link in your shipping confirmation email.

You don't need an account: guest orders get the same email. If your order ships from more than one warehouse, each shipment has its own tracking number. Can't find the email? Check your spam folder, then contact us with your order number.

Contact us with your order number. If your order is lost in transit, we'll replace it or refund you.

If tracking shows it as delivered, check around your property and with your neighbours and local post office first, as parcels are sometimes left in a safe place or carded for collection.

Aerosols and some chemicals are dangerous goods, so they can only travel by road within Australia.

Checkout offers road freight for these items instead of Express, and their shipping is calculated separately. They can't be sent overseas; if you're shopping from outside Australia, they show as "Sold out".

Yes, to most countries. Shipping is calculated at checkout.

We send international orders with Australia Post, and your local postal service delivers them. Choose your country and language at the top of the page to see prices in your currency. Import duties, taxes and customs fees are charged by your country when the parcel arrives and are paid by you. They aren't included in our prices or shipping.

The exception is the United States: US orders are delivered duty paid. Duties and taxes are already covered in your US prices, so there's nothing extra to pay on delivery.

Some items can only be sent within Australia, including dangerous goods such as aerosols and some chemicals, and items marked "Dispatched within 1 business day". If you're shopping from outside Australia, these items show as "Sold out" and can't be added to your cart. Heavy orders may also be too heavy to send overseas. If checkout doesn't offer a shipping option to your country, contact us.

Not at the moment. All orders are shipped.

You can return an item within 60 days of receiving it.

For a change of mind, the item must be unused, sealed and in a condition we can resell, in its original packaging with all parts and paperwork, and you pay the return postage. If an item arrives faulty or damaged, or isn't what you ordered, we pay the return postage. Read the full returns policy.

We can't accept change-of-mind returns of:

• Socks, helmets and gloves
• Gift cards
• Anything that has been unsealed

This doesn't affect your rights under the Australian Consumer Law if an item is faulty.

Fill in our returns form with your order number, or sign in to your account and choose Request return on the order.

If your return is approved, we email you the return instructions. For an exchange, choose Exchange as the return type on the form and tell us what you'd like instead.

Once your return reaches us and is approved, we refund it within 10 business days.

The refund goes to your original payment method, and your bank may take a few more days to show it. Original shipping charges aren't refunded unless we've agreed otherwise.

Contact us straight away with your order number and a description of the problem, and we'll put it right.

Please check your order when it arrives and let us know within 7 days of delivery, with photos of the item and packaging, so we can claim from the carrier. Depending on the problem we'll replace, repair or refund the item, and we pay the return postage.

Yes. We cover products for 12 months from purchase against defects in materials and workmanship.

Some products also come with a longer warranty from the manufacturer, which is usually noted on the product page. Our warranty doesn't cover normal wear and tear, misuse or accidents, or consumables such as batteries and bulbs. To make a claim, contact us with your order number, a description of the fault and photos if you can. Read the warranty information.

Aviation parts, tools and pilot supplies: aircraft hardware and fasteners, avionics and electrical parts, tools and equipment, maintenance chemicals and consumables, and pilot supplies.

Brands include Cleco, David Clark, ASA, Jeppesen, Flight Outfitters, Design 4 Pilots, Novus, Icom and Malin. Our customers include pilots, aircraft owners and builders, LAMEs, maintenance organisations and flying schools. Browse all brands.

Yes. Everything we sell is new, and branded products are the manufacturer's genuine item.

Standard AN and MS hardware is identified by its specification part number, and some tools are sold under our own Pilot Gear name. Every product page shows the part number (SKU), which for most parts is the manufacturer's part number. If you need to know who made a particular part, ask us before you order.

Some do. If a part comes with a Certificate of Conformity or other release paperwork, its product page says so, either with a "Certs included" badge or in the product title or description.

If you can't see either and you need paperwork for a part, ask us before you order and we'll confirm what's available.

Where we have one, it's under Documents on the product page.

If you can't see the document you need, ask us before you order.

No. We're a parts supplier, not a maintenance organisation, so we can't advise whether a part is suitable, approved or airworthy for your aircraft.

Please confirm the part number and its approval for your aircraft with your LAME, your maintenance organisation or the aircraft's maintenance documentation before you order or fit it.

Yes. Use Ask a question on the product page, or our contact form.

We can help with specifications, part numbers, dimensions, stock and paperwork. We can't advise whether a part is suitable for your aircraft.

Sold-out items show "Sold out" on the product page and can't be ordered online.

Contact us with the part number and quantity you need, and we'll let you know whether we can get it.

Choose the Cleco that matches the size of the hole: 3/32", 1/8", 5/32", 3/16" or 1/4". 1/8" is the most popular size.

The grip range is how thick a stack of material the Cleco can hold. Our Cleco Kit Builder helps you choose sizes and quantities for a project.

Yes, for registered businesses. Apply on our wholesale page and we'll reply within 3 business days.

• You must trade under a legal business name
• Minimum order of $500 per order
• Minimum spend of $2,000 per calendar year
• The account is for business purchases only
• Free standard shipping on orders of $1,000 or more, including GST

Once your account is approved, sign in to see your trade prices. Trade prices apply to the products in your wholesale catalogue, and other products are at our standard price. Trade prices are shown ex GST, and GST is added at checkout. If you regularly buy something that isn't in your catalogue, ask us to add it.

Trade orders are paid at checkout.

Yes. Send the part numbers and quantities through our contact form and we'll reply with a quote.

We're an Australian online store with warehouses in Brisbane, the Gold Coast, Melbourne, Adelaide and Perth.

We don't have a shopfront and can't offer pickup at the moment, so all orders are shipped. Pilot Gear Pty Ltd sells to customers across Australia and overseas.

Use our contact form. Choose a reason, add your order number if you have one, and we'll reply by email.

We usually reply the same day, and within 1 business day at most.